Thursday, June 11, 2009
Managing the Customer Experience - From Every Customer Touch Point
Speaker: Nadine Schissel
Details & Directions
Date & Time: Thursday, June 11, 2009, from 6:00 to 8:00 p.m.
Event Cost: $10 for members and students, $30 non-members (Cash/Check only at the door, No ATM)
RSVP: By 5:00 p.m. on Monday June 8, 2009, to
Location: HGA Architects and Engineers, 701 Washington Ave N., Minneapolis, MN 55401 (Google Map)
Directions & Parking: Parking is available at the lot next to the building, at nearby pay lots, or on the street.
Payment
Online Pay via Paypal: (Credit Card or PayPal account)
Program Agenda:
- 6:00-6:30 p.m. Registration/Networking
- 6:30-8:00 p.m. Presentation/Discussion
Program Details:
In an economic downturn, it becomes even more important to manage the customer's experience-creating engaging customer interactions to build loyalty and repeat business.
Nadine will describe how to create value for customers through the management of the customer experience. She has worked with clients to deliver simple, measurable, bottom-line results. Her approach is to translate experience management thought and theory into business strategy and action, making experience management a business discipline, not just a marketing strategy.
About Nadine Schissel
Nadine is the Founder and Chief Experience Officer of Experience Activation, a Minneapolis-based experience management firm. She has spent the last eight years helping a broad range of companies in financial services, education, healthcare, insurance and retail derive the value from experience management strategies that build customer and employee engagement and repeat business.
Prior to founding Experience Activation, Nadine was COO and Director of Consulting for another experience management firm working with companies to manage experiences that create value and build loyalty. She was also President and CEO of DCA, a large benefits and compensation administrator and consulting firm, as well as holding several senior management positions within Marquette Financial Companies in the areas of human resources, organizational effectiveness, sales and marketing administration, and strategic planning.
Schissel resides in Minneapolis, MN, and can be reached at nschissel [at] experienceactivation [dot] com
For more information visit:
http://www.experienceactivation.com
http://www.linkedin.com/in/nadineschissel
Help Spread the Word:
Know someone interested in usability? Feel free to invite them to an upcoming meeting. Visitors are always welcome. Please forward this announcement to other area professionals who might have an interest in UPA-MN meetings or activities.
Do you have an idea for a future meeting or know someone you think would be a good speaker? Contact our Program Directors () with your suggestions.