Product Research Consultant (Web Experience) - OptumHealth/UnitedHealth Group
Date Posted: Dec 11, 2009
Location: Minnetonka, MN
Position Type: Full-Time
Contact for questions: Jennifer Parker ()
Apply: UnitedHealth Position Posting
Position Description
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.
By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.
Consumers, employers, health plans and health care professionals rely on OptumHealth Financial Services offerings to make health care more accessible and more affordable. Our products and services include Health Savings Accounts, Flexible Spending Accounts, Health Reimbursement Arrangements, and electronic payment services.
The Web Experience Consultant will lead web user research initiatives to deliver best in class web experiences for our customer groups including employers, consumers, brokers and payers.
Primary Responsibilities:
- Serve as the business representative to multiple web projects, representing business needs and facilitating collaboration between other business stakeholders and development teams.
- Develop a deep understanding of our customers and users through qualitative and quantitative research and analysis. Support online product development activities with information about users needs and behaviors.
- Evaluate the user experiences provided by OptumHealth Financial System and competitors to help develop and inform the organization
- Online goals and objectives (e.g. using usability testing, heuristic evaluation, standards and guidelines reviews).
- Manage and coordinate vendors that may be engaged on web or user experience projects including design, research and evaluation firms.
- Develop and lead regular analysis and reporting of web metrics and user experience key performance indicators for the OHFS web program.
- Assist Project Managers to ensure that web development initiatives stay on course and on budget.
- Identify and help capture requirements from sales, product, marketing and operations groups and translate into web requirements that are agreed upon by all stakeholders.
- Work with Business Analysts, Business Architects and System Architects on requirements and process design, as well as marketing and sales to develop and execute web launch plans and materials.
- Contribute to the OptumHealth Financial System web experience strategy and product roadmaps.
- Serve as an internal subject matter expert on web capabilities within the health care financial services space.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Qualifications:
- 3+ years in web product development including experience with websites and web applications.
- 2+ years experience with significant involvement in leading and conducting qualitative and quantitative user research for interactive products and/or websites.
- 2+ years experience conducting analysis of web traffic data using analytics tools like WebTrends, Omniture, Tealeaf, etc.
- Demonstrated knowledge of web design best practices and emerging web technologies.
- Experienced in user-centered design methods and techniques.
- Proven ability to work effectively within cross-functional teams in complex organizations.
- Strong written and verbal communication, analytical and organizational skills. Able to work with and communicate with all levels of the organization.
- Self-motivated, detail-oriented individual who is adaptable to changes and requires minimal direction.
- Experience with web portals and content management systems strongly desired.
- Health care and/or financial services experience a plus.
- Bachelor's degree required.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Application Process:
Apply online at
UnitedHealth Group.
Please reference UPA-MN.
Employers: If you have a usability related job posting and would like to tap into the talented group of individuals who are local UPA members, read the instructions about how to get a position posted.