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Designing the user experience of a mobile app or website is one thing. Designing user experiences for one of the nation's top retailers is another thing entirely. When designing experiences at this scale, there are a number of challenges. First, there is the sheer number of people that they serve. The bestbuy.com website alone gets over 4 million visits per day! Then, there is the number of experiences that need to be designed, from the website and mobile apps that consumers use to the back-end tools that Blue Shirts and Geek Squad agents rely on.
Learn about how Best Buy is dealing with these challenges at our March event! You'll hear all the details from a panel of UX practitioners from across the Best Buy organization, moderated by VP of Customer Experience, Stacey Langer. We'll discuss challenges such as:
Join us in March for a panel discussion at Best Buy!
Be sure to arrive early with a picture ID to check in with Best Buy Security (more details to follow).
6:00 - 6:30: Security Check-in
6:30 - 7:00: Networking and Appetizers
7:00 - 8:00: Speaker Presentation
Stacey Langer, VP of Customer Experience at Best Buy, (more info to follow).
Katharine Palmer, Assoc. UX Manager, Retail & Services UX at Best Buy, has been at Best Buy for the last 2 years working on Order Management and Point of Sale systems. She loves collaborating with people who are energized about deploying work that solves user needs.
Mark McKay, UX Manager, Best Buy, has 22 years of experience in design, with focuses in A/B testing, content management and UX Design. He loves leading teams focused on working together to make digital experiences easy for people to use.
Fred Beecher, Sr. Manager of Experience Design Operations at Best Buy, is a long-time contributor and leader in the UX community, known primarily for his innovative work on design process, prototyping, and design education.
Angie Boese, Design Research Manager at Best Buy, (more info to follow).
Dave Kover, Sr. UX Designer, Mobile Apps at Best Buy, (more info to follow).
Best Buy7601 Penn Ave S, Richfield, MN 55423
If you need assistance finding the location or getting in the door the day of the event, please call: (612)524-8092